F.A.Q.
How many bundles do I need for a full head?
• Shorter lengths (10–14 inches): 2–3 bundles
• Medium lengths (16–22 inches): 3 bundles
• Longer lengths (24+ inches): 4 or more bundles for full volume
The number of bundles depends on the hair thickness and desired look.
Can I dye or bleach my bundles?
• Raw bundles can be dyed, toned, or bleached.
Do you offer international shipping?
Yes! We ship worldwide. International shipping rates and delivery times depend on the destination. Customs fees may apply based on your country’s regulations.
How long does it take to process my order?
• Orders are typically processed within 5 to 10 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package in real time.
What if my package is delayed or lost?
• If your order is delayed, please check the tracking link for updates.
• If your package is lost or marked as delivered but not received, contact our customer support team for assistance.
Do you require a signature upon delivery?
Some orders may require a signature for security reasons, especially for high-value purchases. You will be notified if this applies to your order.
What should I do if my shipping address is incorrect?
If you entered the wrong shipping address, contact us immediately. Once an order has been shipped, we cannot change the address, and you may need to contact the courier.
Do you offer free shipping?
We may offer free shipping on orders over a certain amount. Check our website for current promotions and shipping policies.
Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placing the order. Once processing begins, changes cannot be made.
What should I do if I receive a damaged or incorrect order?
If your package arrives damaged or contains the wrong items, please contact our customer support team with your order number and photos of the issue, and we will assist with a replacement or refund.